302.AI Privacy Policy

September 22, 2022

At 302.AI, we are in the business of data and it’s precisely because of this that we take data privacy so seriously. Our customers entrust us to empower their businesses with clean, compliant, and ethically sourced data whilst retaining the highest standards of privacy. Our products and services operate on a global scale and as such we continuously monitor the dynamic global privacy landscape and adapt accordingly to ensure complete compliance with privacy laws.

This Privacy Policy addresses both users who actively choose to use our services, as described below and also to individuals whose personal data we may process as part of our operation.

Please feel free to read on for a detailed breakdown of our privacy policy or contact us with any questions regarding our policy or data legislation compliance.

302.AI (“302.AI”, “we”, or “us”) is the owner of the website 302.AI.com (“the Site”), the 302.AI software (“the Software”) and any accompanying services, features, content, and applications offered by us (collectively referred herein as “the Services”). We are concerned about your privacy and have designed this Privacy Policy in order to help you decide whether to use the Services and to provide all required information about our privacy practices. If applicable to you, by accessing and using the Services, or providing information to us in other formats, you agree and accept the terms of this Privacy Policy as amended from time to time and consent to the collection and use of information in the manner set out in this Privacy Policy. We encourage you to review this Privacy Policy carefully and to periodically refer to it so that you understand it and any subsequent changes made to it. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE STOP USING THE SERVICES IMMEDIATELY AND DELECT WHERE RELEVANT.

What types of information do we collect?

We collect the following types of data from you when you use the Services (“User Data”):

If we combine non-personal information with personal information we will treat the combined information as personal information.

We may also collect publicly posted personal data from various online sources. Such information will include, in most cases, basic contact information, such as name, email (“Public Data”).

Processing of User Data is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and to comply with our legal obligations.

Processing of Public Data is done in accordance with our legitimate interest, as long as such interest does not override your fundamental rights and freedom.

How do we use your information?

We use User Data in order to provide you with the Service and to comply with our legal requirements and internal guidelines. This means that we will use the information to set up your account, provide you with support regarding the Service, communicate with you for updates, marketing offers or concerns you may have and conduct statistical and analytical research to improve the Service. We may use Public Data in order to provide our users with our Services.

Information we share

We do not rent or sell any User Data. We may share Public Data with our users in order to provide our Services.

We may disclose Personal Information to other trusted third party service providers or partners for the purposes of providing you with the Services, storage and analytic and to comply with our legal requirements and internal guidelines. We may also transfer or disclose Personal Information to our subsidiaries and affiliated companies.

Notwithstanding the paragraph above, we will not disclose your IP address to other customers. However, when other customers (e.g. other peers in the network) access the web using your IP address, the IP address may be visible to them, for example by way of looking up their current IP address.

We may also share your Personal Information and other information in special cases if we have good reason to believe that it is necessary to:

  1. comply with law, regulation, subpoena or court order.

  2. detect, prevent or otherwise address fraud, security, violation of our policies or technical issues.

  3. enforce the provisions of this Privacy Policy or any other agreements between you and us, including investigation of potential violations thereof.

  4. protect against harm to the rights, property or safety of us, our partners, our affiliates, users, or the public.

Security and Confidentiality

We use industry-standard information, security tools, and measures, as well as internal procedures and strict guidelines to prevent information misuse and data leakage. Our employees are subject to confidentiality obligations. We use measures and procedures that substantially reduce the risks of data misuse, but we cannot guarantee that our systems will be absolutely safe. If you become aware of any potential data breach or security vulnerability, you are requested to contact us immediately. We will use all measures to investigate the incident, including preventive measures, as required.

Your Choices and Rights

We strive to give you ways to update your information quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

If you are a resident of the European Union, note that the following rights specifically apply regarding your personal information:

  1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.

  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.

  3. Request rectification of your personal information that is in our control.

  4. Request erasure of your personal information.

  5. Object to the processing of personal information by us.

  6. Request to restrict processing of your personal information by us.

  7. Lodge a complaint with a supervisory authority.

However, note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

To exercise such right, you may contact us at: luna@302.AI.com

Retention

We will retain your personal information for as long as necessary to provide the Service, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods shall be determined taking into account the type of information collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Information Warranty Disclaimer

Notwithstanding anything else in this Policy, we are not responsible for the accuracy, correctness, and security of any of the information we gather, store, and disclose to you or to anyone else. Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

Change of Ownership

In the event of a change of ownership or control of all or a part of 302.AI, including without limitation through acquisition, merger, or sale, we reserve the right to transfer all or part of the User Data and Public Data we store in our systems. You acknowledge that in the event of bankruptcy, insolvency, or receivership, we may have no control over the use and transfer of your personal information.

Changes to this Privacy Policy

This Policy may be revised from time to time at our sole discretion, so check it regularly. The last revision will be reflected in the “Last Updated” heading. Any change of this policy will be posted on the Site. Your continued use of the Services following any such changes will be considered as you consent to the amended Privacy Policy.

Contact Us

If you feel that your privacy was not treated in accordance with our Privacy Policy, or if you believe that your privacy has been compromised by any person in the course of using the Services, contact Bright Data at: luna@302.AI.com  and our Privacy Officer shall promptly investigate.

User Rights

Access to Personal Information

You may request, up to two times each year, that we disclose to you the categories and specific pieces of Personal Information that we have collected about you, the categories of sources from which your Personal Information is collected, if applicable.

Deletion Requests

You have the right to request that we delete any Personal Information collected from you and retained, unless an exception applies. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers, subcontractors, and consultants to delete) your Personal Information, unless an exception applies.

Exercising Your Rights

You can exercise your rights (such as access and deletion) by submitting a verifiable consumer request to our email address: luna@302.AI.com. Only you may make a consumer request related to your Personal Information. The request must:

If you have any general questions about the Personal Information that we collect about you how we use it, please contact us at luna@302.AI.com.

Response Timing and Format

Our goal is to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing within the first 45 days period. We will deliver our written response, by mail or electronically, at your option. Any disclosures we provide will cover only the 12-month period preceding the request. If reasonably possible, we will provide your Personal Information in a format that is readily used and should allow you to transmit the information without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

In case of rejection, the response we provide will explain the reasons for which we cannot comply with your request.

Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including legal and ethical reporting or document retention obligations.

Non-Discrimination

We will not discriminate against you if you exercise any of your privacy rights as a Consumer. We will not: